Conditions of Use, Shipping, Returns

Order Processing

  • We fulfill all orders in the order they are received.
  • Orders cannot be changed once finalized.
  • The only way to change an order is to cancel it and place a new one (per the following timelines):
  • If you need to cancel your order the same day as you placed it, you may request that we cancel it completely, and then you may create a new order.
  • If you need to change your order the day after, you may request that we cancel it completely up until 10am mountain time (noon east coast time).
  • Once shipped, we cannot change or cancel an order, and we cannot change the shipping address. Please review all order details carefully before finalizing.
  • We do not backorder products. In the event that we are out of stock of a particular item, we will contact you to discuss replacement/refund options.
  • We strive to ship orders the next business day. Soap orders will always ship within 2 business days after the order is placed; materials orders ship within 3 business days after the order is placed; and FedEx Express orders ship the next business day after the order is placed.
  • Rush Fees: You may request that we ship an order the same day as it is placed for a $30 rush fee. You must place the full order by phone before noon mountain time (406-728-7627). Orders placed online cannot be rushed.

Example: Ground Shipping Schedule to CA (3 days transit)

TuesdayWednesdayThursdayFridayMondayTuesday
Order Placed Processing Order Ships Shipping Day 1 Shipping Day 2 Shipping Day 3
(Delivery Day)

Example: 2 Day Express Shipping Schedule

MondayTuesdayWednesdayThursday
Order Placed Order Ships Shipping Day 1 Shipping Day 2
(Delivery Day)
 

Shipping

  • Most domestic orders ship FedEx Ground. Depending on your location, ground delivery takes 3-5 business days (plus the weekends).
  • FedEx 2-Day and 3-Day Express options are available at checkout. Please call if you need overnight delivery.
  • FedEx Ground delivery days (commercial location): Monday-Friday, except holidays.
  • FedEx Ground delivery days (residential location): Tuesday-Saturday, except holidays (please note, Saturday delivery is not available in all areas).
  • Express delivery days (residential or commercial): Monday-Friday, except some holidays.
  • Any orders containing essential oils must ship ground. Orders with essential oils that have Express Shipping will be sent by ground and the difference between shipping costs will be refunded.
  • When we print your shipping label, you will receive an email with the tracking number(s).
  • Upon delivery to residential locations (including home businesses), FedEx does not require a signature, and packages will be left at the residence if no one is home. It is your responsibility to track your order and be available to receive the packages. If you do not have your tracking number, please contact us and we will gladly provide it for you. NOTE: FedEx’s policy is to try to leave the package in a secure, weather-protected area. Please check your side/back door, back porch, under furniture, and with your neighbors if you do not see your package initially.
  • Botanie is not responsible for missing or unreceived packages.
     

General Returns / Refunds Information

  • Refunds will be made for the original purchase price of products that arrive back to us in good condition. Products that are returned to us damaged are not eligible for a refund. We encourage you to package the products well, use a standard carrier for shipment, and to note the package tracking number.
  • Botanie Soap reserves the right to determine the refund value on any returned product that does not arrive back in its original condition.
  • There is a $20 restocking fee for all returns. This will be deducted from your total refund amount.
  • Any restocking fees mentioned on this page will be deducted from the refund amount.
  • We cannot refund charges for the original shipping/handling or for the cost of shipping to return products. If you refuse the shipment instead of receiving it and return shipping charges are billed to us, we will deduct this from your refund amount, since this is regarded as the return shipping cost.
  • To return a product for a refund, please call or email us with the reasons for the return, and we will issue you an RMA (Return Merchandise Authorization) if one is applicable. Arrangements must be made and products must be shipped back to us within 14 days of when the order was received. The ship date on your return package will be used to determine if your return qualifies.

    Botanie Soap
    Phone: (406-728-7627)
    Email: soapmakers@botaniesoap.com


Soaps

  • Soaps that arrive damaged are eligible for replacement at no additional cost. Email photos of the damage to soapmakers@botaniesoap.com. If the outer shipping box is damaged, please help us by taking photos of this as well.
  • We do not accept returns of samples packages, test batches, or made-to-order soap.
  • You may return undamaged soap bars (other than the above items), in their original packaging, for a refund. Do not mix the soaps around. The return ship date must be within 14 days after you receive them to qualify for a refund.
  • Please see General Returns / Refunds Information above for additional information about calculating your refund.


Soap Making Kits & Soap Making Supplies

  • We cannot accept returns on soap making kits that have been opened.
  • We do not accept returns on any materials whose seals have been broken.
  • The return ship date must be within 14 days of the purchase date to qualify for a refund.
  • Please see General Returns / Refunds Information above for additional information about calculating your refund.
  • Sodium Hydroxide (Lye, NaOH): Due to shipping requirements, products containing Sodium Hydroxide (Lye, NaOH) cannot be returned. All sales are final.
  • Discount Bars: Please note that all sales of discounted bars are final (non-returnable and non-refundable)


International Orders

  • International orders may take an additional 3-5 business days to process before shipping.
  • Our shopping cart's estimated delivery times refer to US orders only.
  • Please check with your appropriate government agency to see what documents are required and what your government's policies are regarding the importation of soaps, vegetable oils, dried herbs, and/or essential oils.
  • We are not responsible for any duties, customs, taxes, tariffs, or any other import fees imposed by your country. These are the responsibility of the importer. The shipping charges paid as part of an order on our website include the cost of transportation only; they do not cover duties, customs, taxes, tariffs, or any other import fees imposed by your country.
  • We are not responsible for any fees incurred because of refused merchandise.
  • We cannot accept returns for international orders. If we made a mistake with your order, we will correct it and issue a refund when appropriate.
  • Your country's import authorities may hold an order for inspection or any other reason. Botanie Soap is not responsible for these held orders nor for any actions taken by your country's import authorities, including delay, quarrantine, or disposal of the goods. It is the responsibility of the buyer/importer to know your country's import policies regarding the products we sell. In the case of a held order, it is the responsibility of the buyer/importer to work with your country's customs authority to resolve the issue.

Discounts, Sales, Specials, & Coupons

  • All special pricing is available ONLY during the dates listed.
  • We cannot apply discounts outside of the date range specified for that discount.
  • If you place an order but forget to use a discount code, the order is final as is. We cannot apply it after the order.
  • Our coupons are meant to be used once and require you to create an account in order for coupons to be valid.
  • If you are having difficulty using a coupon code, please call us to place your order by phone.

Conditions of Use - Online Order Payment

  • By using a credit card or debit card to purchase products via our webstore, you agree to enter into a legally binding agreement to pay for the items.
  • Unfortunately, technology is not always perfect, and website orders sometimes (though rarely) fail to complete perfectly. If there is a problem with your payment, we will contact you to try to resolve it.
  • To better serve you, we try to ship as quickly as possible. If the payment problem arises after we have shipped product, you will be required to complete the transaction over the phone. If you refuse, we will consider this a breach of the purchase agreement you made with us when ordering online, and we will register your refusal to pay with a collection agency. We will always do our best to provide you with the best and fastest service possible. In return, we simply ask for your honesty when purchasing.

Thank you for your business and your interest in our organic soap. Please contact us if you have questions regarding our Conditions of Use. You can reach us at 406.728.SOAP (7627) or Email us!